French consultant for VIP airline customers in Czech Republic

Bluelink International CZ

About our company

BlueLink International CZ is an Air France international SSC based in Prague: 500 employees, 50 nationalities, 20 different languages spoken and a business that is constantly growing.
Our team members consistently display an attitude of excellence and the ability to think like a customer. Our employees’ daily challenge is to satisfy customers with requests regarding: after flight claims, loyalty programs, booking of flight tickets, B2B activities, social media and related subjects.
Interested in working in a fast-paced, team-oriented environment? BlueLink offers competitive benefits and awesome flight privileges!

French consultant for VIP airline customers

What are you going to do?

As a travel consultant, you will have one of the most important roles in our company. If you are a person who enjoys working in an exciting international environment, this is your opportunity. You will need to enjoy speaking with and helping others, be naturally out-going and committed to improving every passenger's travel experience.

• Work for Air France, Delta Airlines and KLM customers – Elite Platinum customers of frequent flyer program

• Deliver top quality service for VIP passengers

• Book flight tickets/modify reservations according to the internal airline procedures

• Work in collaboration with other departments/entities from all around the world

• Provide full customer support (Booking - Flying Blue (award bookings) – Luggage – Claims)

• Handle passengers requests both by phone and email

What do we expect?

• Excellent level of French Language (C1 or C2)

• English level C1 minimum

• Willingness to communicate and help customers, willingness to go “the extra mile“

• Professionalism, accuracy, punctuality, responsibility and team spirit

• Solid knowledge of Ticketing software (preferably Amadeus) is advantage

• Previous Experience in Customer Service is a plus

• Flexibility: service is provided 24/7 (up to 5 night shifts per month)

• This position is suitable for EU citizens, or foreigners with a valid work permit in CZ, due to the requirement of immediate working availability.

Benefits for our employees:

  • 3 extra free days off – together 23 days (applied on yearly proportionate basis)
  • Travel fund: up to 12 000CZK per year to spend on airplane tickets for you and your family or friends
  • Leisure time: up to 6 000 CZK per year to spend on sport activities/relaxing time/language courses
  • Meal tickets in the value of 100 CZK per working day after trial period
  • Discounted air tickets with Air France (after 12 months seniority)
  • Private medical assistance ulékaře.cz for you and your relatives
  • Paid Training and Free Development: we provide full training in loyalty programs, after flight claims, booking, B2B activities, social media and related subjects. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular development sessions forms you for internal promotions and leadership roles within BlueLink Group.

Starting date: 10 February 2019

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