Dutch Collections Agent in Dundalk, Louth, Co Louth, Ireland

National Pen

National Pen

Dutch Credit Collections Agent

Situated in Dundalk, Co Louth, Ireland since 1987 National Pen Limited is part of the National

Pen Corporation whose Head Office is in San Diego, California. They are a Guaranteed Irish Company, with a work force in excess of 1000. They provide business and professional people with imprinted pens, pencils and other specialty items for their office and advertising needs. Through mail order marketing of their products they have successfully attained a reputation for quality within the industry. Their business is generated by using a combination of Direct Mail Marketing and Telemarketing and their product needs are serviced by their own on-site manufacturing facility.

Summary

The main responsibility of the role is to maintain a ledger of high volume / low value accounts, reduce aging and document disputes.

Principle Responsibilities

  • Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
  • Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
  • Daily customer calling using automated telephone dialing system
  • Document customer comments re: payment date / disputes etc.
  • Ensure requested paperwork / documentation is forwarded to customers.
  • Assist cash application team to ensure payments are processed onto correct customer accounts.
  • Report issues to line manager to resolve problem accounts.

Education and Experience

  • Previous accounts / collections (high volume/low value accounts) is desirable
  • Knowledge of Windows environment and MS Office 2007.
  • Knowledge of Oracle an advantage.
  • Must have effective communication skills.
  • Be fluent in DUTCH, Verbal and written skills in English

Competency Profile KPI’s

Analytical Percentage of accounts collected on time

Problem solving Number of activities logged

Results Focus Speed by which queries are resolved

Customer Focus Collect and enter quality dispute information

Communication skills

Skills:

  • Excellent understanding of English
  • Fluency in DUTCH
  • Good telephone manner: courteous, clear speech, good call management, assertive.
  • Computer literate: excellent keyboard skills, familiar with different on-line database packages.
  • Ability to analyze a problem quickly and resolve it following procedures
  • Need to demonstrate good time management, and good housekeeping
  • Must demonstrate ability to work well in a team contributing to the team’s goals.

Normal Hours of Work: 39.5 hrs per work – 8.00 am to 4.30 pm Mon to Thurs, 8.00 am to 4.00 pm Fri.

Salary: €24,000 plus commission where applicable and a quarterly bonus

Start Date ASAP

Duration Perm

Location: National Pen Limited, Xerox Technology Park, Dundalk, Co Louth

Contact: HR Department – <email address removed> <web address removed>

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--