Fraud & Risk Investigator with Russian/French/Italian/Spanish/German (6 months Contract) in Bulgaria

Job Title: Fraud & Risk Investigator  Internally this job is titled: Security Services Fraud Investigator Department: Global Security Job Status: Full time/ permanent Job Purpose The Groups Operations Division provides various services to the Groups customers for example support, security, and payments. The Group determines the scope and level of such services annually, but continually monitors its performance. The Group requires support in respect of providing a safe and fraud free environment to the Groups customers by preventing and detecting any usage of the Groups platform for unlawful activities. As a Fraud and Risk Services Agent - you will be responsible for responding to Security queries and customer related emails. The role holder will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. The role holder will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management. This is a day shifts role and based in Sofia Key Responsibilities • Responding to security and customer related emails • Managing customer accounts • Validate and verify player related documentation to comply with the Groups licensing requirements in various locations • Preventing financial loss as a result of identifying fraudulent behaviour • Proactive risk assessment • Maintaining procedures and processes that drive the identification of high risk transactions • Processing of real money transfers • Verification of withdrawals • Actively contribute to identifying initiatives, system improvements, and process improvements Skills and Capabilities Essential: • Fluent in Italian/Spanish/Russian/French/German, with an excellent command of English (both written and spoken) • Strong customer service mentality with first-rate attention to detail. • Excellent online customer service skills • Knowledge of online money processing • Strong investigation skills and attention to detail • Ability to adapt to changing priorities and to thrive in a fast-paced work environment • Strong organisational skills • Team customer Desirable: • Experience in credit card fraud/investigation • Previous banking / poker industry experience • Additional languages are an asset The Process We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview. Our values Focus on the customer Work as a team Strive for excellence Have courage Show passion The Company The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands.  Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the worlds largest publicly listed online gaming companies. This role is in the Groups Sofia office in the Global Security department.

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