Customer Support with Swedish in Latvia

What are we looking for? Enthusiastic fresh graduates / junior candidates willing to be part of a 2-year project in Riga, Latvia, for one of our Insurance clients, starting at the end of August. University Degree is important and an Economic degree will certainly bring you an advantage. An advanced Swedish level is mandatory and you will also need a good level of English to do the job right. You will work as part of a large and friendly team so its important to be a team player. We like customer management skills as well as a keen eye for details and problem solving attitude. What will your job be about? Your job will involve taking care of back office customer care operations in the Insurance field, including : • Communicating with customer through e-mail/chat and register requests in the system • Investigating/Solving System issue errors • Handle policy issuance and system maintenance activities • Contact other insurance companies to seek potential client's insurance details • Checking and reviewing exceptions in the process • Reconciling the accounts of the vendors and reporting activities if needed What do we offer? A 2-year project within a dynamic and constantly growing multinational environment and a fresh and enthusiastic team. The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth. An attractive compensation package including: performance based bonus, language bonus and relocation package (where applicable). Who is Genpact? Genpact stands for generating business impact. We are the largest international provider of business services in Romania. We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to over 70,000 people in 25 countries, with over 4500 colleagues in our European centers. Our Romanian offices are located in Bucharest (Iride Business Park, Pipera) and Cluj-Napoca (United Business Center).

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