Customer service representative Italian and French in Ireland



Duties & Responsibilities:


  • Demonstrating an effective knowledge of the client’s products and services.

  • Identifying and respond to the needs of customers by resolving queries at the first point of contact

  • Escalating any customer complaints/issues in a timely and efficient manner.

  • Handling all enquiries, payments and follow up on any issues whilst recognising the need to escalate when immediate query resolution is not possible.

  • Dealing with handle written correspondence in a timely and effective manner.

  • Responding to inbound enquiries on behalf of our client from Europe, Middle East & Africa.

  • Providing administrative support to the team.

  • Communicating effectively at all times between customers, our client and the team.



Skills and Experience:


  • Previous customer service experience ideal but not a must as full training is provided

  • Excellent written and spoken French, Italian and English

  • Confident in dealing with customers, with good interpersonal and communication skills

  • Ability to think on your feet, multitask and use your own initiative

  • Attention to detail

  • Effective listening skills

  • Strong IT skills (Microsoft Word, Excel, Outlook)

  • Flexibility, understanding cultural differences.



Salary: 25.5K bonus benefits (healthcare, pension, sport and social, 20 days holidays)


Start: 21st July 2014


Contract: 12 months



Fore more information, please contact Daniel on <phone number removed>

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