Great people. Cool atmosphere. Customer focused. AND always on the move.

Challenge yourself and grow with us. Be part of our multicultural community.

We are the whole world in a charming city.

We are the Mercedes-Benz Customer Assistance Center.

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, Smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The XENTRY Support KBC Frontdesk is the point of contact for inquiries from Market Operational Centers/General Distributors and the Retailer Network related to system contract management, StartKeys (software license) and customer data management.

Task and Responsibilities

• Handling all incoming call, e-mails and tickets from B2B customers and respond to their queries in a timely and professional manner;
• Provide information and assistance related to system contract management, StartKeys (software license) and customer data management;
• Analyze and investigate problems related to the dispatch of cases and process adherence, etc.;
• Direct coordination with 2nd & 3rd level and external stakeholders to resolve complex enquiries and complaints;
• Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records;
• Ensure timely expedition of shipment documentation and correct registration in the Daimler database.

Requirements

• Very strong knowledge of German and English, both written and spoken;
• Strong knowledge of another European language can be an asset;
• Very strong organizational and administrative skills;
• Good skills in customer support and methodological approach to problem solving;
• Computer literacy (MS Windows Office);
• ‘Can-do’ and proactive energetic attitude in a diverse and intercultural environment;
• Adaptive and flexible to changing business requirements;
• Basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.

We offer

Benefits

• Monthly salary of 2110 euro gross (+- 1700 euros net)
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Collective health insurance at discounted rates;
• Pension plan;
• 200 vacation hours (based on full time employment);
• Holiday allowance: 8% of annual salary;
• Competitive performance based salary growth;
• Result oriented bonuses;
• A lucrative relocation package:
• Reimbursement package for first arrival, temporary accommodation, housing fee, and moving costs.

o Applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.

Is there more? Yes, we also offer:

• Development: You will receive a personally tailored development plan with interesting career opportunities.
• Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
• On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
• Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

Working Conditions

· Definite contract for 1 year, with option to an indefinite contract afterwards;

• Full-time basis of 40 hours per week;
• Working hours: Monday-Friday dayshifts between 8am and 8pm;
• Work in a growing international company in a young, ambitious, professional and dynamic environment

Do you enjoy building up a relationship with clients?

Do you enjoy providing immediate assistance to customers and being part of a dynamic environment?

Stop reading and apply directly to become a part of our team!