National Pen - French Customer Service Agent

Temporary Contract

National Pen, Ireland

At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

French Customer Service Agent

The Call Centre Agent is responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned on-line using Oracle.

Functions:
Key tasks:

• Giving general information on products
• Processing orders – telephone and mail
• Up-Selling orders
• Order status
• Sample Product Requests
• Customer complaints
• Shipping issues (tracing orders; returns pick up etc.)
• Finance queries (processing payments, invoice / statement queries)
• Responding to faxes and letters from Customers
• Translation and proofing
• Any other duties/projects as directed by Management

Skills/Attributes/Requirements:

• Minimum of a first experience in customer support - Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
• Must demonstrate ability to work well in a team contributing to the team’s goals
• Need to demonstrate good time management, and good housekeeping
• Ability to analyze a problem quickly and resolve it following procedures
• Good telephone manner: courteous, clear speech, good call management, assertive
• Customer service focused, able to deal with customers in a friendly and polite manner
• Aware of overall business objectives – revenue generation, customer satisfaction
• Be business fluent in French
• Good level of English

Job type: Temporary full-time

Normal Hours of Work: 39.5 hrs per work

Day Shift is between 7.30 am to 4.30 pm Mon to Fri.

Additional benefits:

• Paid Holidays
• Parking
• Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation
• Bonus
• Commission
• Vouchers
• Staff discount
• Sports & Social Club